Our Commitment to Quality
At Pietra Bianca, we take pride in delivering premium smart toilets that combine advanced technology with lasting durability. To give our customers complete confidence, every Pietra Bianca Smart Toilet comes with a strong warranty that reflects our commitment to excellence and long-term performance.
Warranty Coverage
Your Pietra Bianca Smart Toilet includes a two-year warranty on all electrical components and a seven-year warranty on the ceramic body. This ensures that both the technology and the materials are fully protected, giving you peace of mind with every use.
What the Warranty Protects
Our warranty safeguards you against manufacturing defects and product faults. If any covered issue arises, we will repair or replace the affected part to ensure your smart toilet continues to deliver the highest standards of comfort, hygiene, and innovation.
Warranty Limitations
While our warranty provides extensive protection, it does not cover damage caused by misuse, accidents, improper installation, or repairs performed by unauthorized providers. Normal wear and tear of consumable parts, such as filters or hoses, is also excluded. These limitations ensure that the warranty remains fair, practical, and focused on genuine product concerns.
How to Make a Claim
Making a warranty claim is simple. Just contact our friendly support team with proof of purchase and product details. We will guide you through the process to ensure a fast and stress-free resolution. Our goal is to provide reliable after-sales support so you can continue enjoying the luxury, comfort, and innovation that define Pietra Bianca.
📧 Email: sales@pietrabianca.com.au
📞 Phone: +61 400 385 947